Customized, Multi Channel
Customer Communication

A better way to communicate with your customers.

WhatsApp Accredited Independent Software Vendor

Easy Integration

Following a quick demo Connexease can be seamlessly integrated into your business flow.

Management Aids

Data collection and currated reports help you pin point areas to improve.

One Screen
One Username
All Channels

Access all your channels -Facebook, Twitter, Telegram, etc- from one screen with one username.

GET DEMO

All you need is Connexease

You will hear from our team within 12 hours of requesting a

demo. Go from checking out our site to integration in less than a day.

REQUEST DEMO

Customer Focused Features

Customer Feedback

Send feedback forms at the end of customer interactions to determine each customers satisfaction level and improve future communication quality.

Agent Assignment

Our smart routing feature assigns the most qualified agent for that particular customer.

Quick Reply

Agents can create canned responses with keyboard short cuts. Not limited to text, agents can send locations, links, photos etc with 3 key stokes.

Auto Response

Let your customers know you've received their message and answer simple questions while you're sleeping. Connexease's auto response is easy to set up and customize.

Data Collection

Connexease provides automated data collection to help you with improving your customer relations. Find easy to read graphs in the admin panel or in a daily report in your inbox.

Scheduled Action New

Save time with rule sets. Inactive and unresponsive chats can be automatically archived after a customized amount of time.

Word Analysis

Connexease sifts through your customer communications to identify your customers' most common inquiries, letting you anticipate their needs, improve your product, create quick replies, etc.

SMS Integration Coming Soon

Soon you will be able to send messages from the Connexease platform to your customer’s phones via SMS.

Frequently Asked Questions

How can I set a meeting with Connexease?

If you still have not met us, please click the ‘Get Demo’ button at the top of the page and choose a date and time that works for you. Alternatively you can click the ‘Contact Us’ button at the bottom of this page and send us your information. We will get back to you as quickly as possible.

Can I use all the channels, including Whatsapp, with multiple agents?

Yes, with Connexease, you can manage all your communication channels, including Whatsapp, with more than one person at the same time.

What do I need to use Whatsapp on Connexease?

You will need Whatsapp Business API Access.Connexease can take care of the application for you as per our agreements with Whatsapp’s Picture Solution partners. For Api Application, you will need a Facebook Business Manager whose “Business Status” is approved for your company. You will also need a phone number to use for Whatsapp.

How long does it take to start using Whatsapp on Connexease?

If you have an approved Facebook Business Manager for your company, you can start using your Whatsapp channel on Connexease within 2-3 business days.

Does the integration of other communication channels, other than Whatsapp, take a long time?

No, other communication channels can be integrated instantly and ready for immediate use.

Can we integrate our CRM, that we use with Connexease, into our company?

Yes, Connexease provides strong API support for companies. Thus, you can integrate all data from reports, chat content, and chats into your own system through the API.

LoraFlora and Connexease Cooperation

“At LoraFlora, we place great emphasis on innovation and empirical work in the field of customer service, as in every area. Connexease has become a partner with whom we have really enjoyed working with for the past year. From the moment we described our business needs Connexease made us very happy, their team embraces projects as if they are employees of our company, put value-added solutions on the table and know our customers as well as we do.”

Funda Fırat - Customer Experience Manager

Favourite Feature of Connexease Users:
WhatsApp Business API

WhatsApp Business API Messaging Features

Business Profile

Quick Replies

Automated
Messages

Customized, Multi Channel Customer Communication