It is preferred and used by many major brands
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Measure Customer Communication With Detailed Reports

Regardless of which team you're on, detailed reports in your messaging will improve your customer experience.

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What is it?

What is Reporting in Connexease?

Connexease Reporting is a comprehensive analytics hub that transforms data from all your communication channels into meaningful insights. It allows you to transparently monitor every detail, from your customer representatives' performance to your ads' return on investment.

What is Reporting in Connexease?
Reporting - Messages

Message Reporting

It allows you to analyze total message traffic from all your communication channels. You can track your interaction volume in real-time by comparing incoming and outgoing message counts.

You can easily create templates compliant with WhatsApp's required format and rules from the Connexease panel. Text, button, link, and variable fields are supported.

Message Reporting
Reporting - Conversations

Conversation Reporting

It provides a general breakdown of initiated, completed, or ongoing conversations. It is used to measure how much of your customer communication is successfully completed and your productivity per conversation.

You can easily create templates compliant with WhatsApp's required format and rules from the Connexease panel. Text, button, link, and variable fields are supported.

Conversation Reporting
Reporting - Times

Time Report

It focuses on messaging and response times. By tracking critical time metrics such as first response time and average response time, you can see how quickly you run your operational processes.

You can easily create templates compliant with WhatsApp's required format and rules from the Connexease panel. Text, button, link, and variable fields are supported.

Time Report
Reporting - Customers

Customer Reporting

It is the section where you can track the growth and behavior of your customer portfolio. It helps you analyze new customer acquisition rates and your customers' platform usage habits.

You can easily create templates compliant with WhatsApp's required format and rules from the Connexease panel. Text, button, link, and variable fields are supported.

Customer Reporting
Measure Data, Improve Experience

Not Limited to That

Connexease not only tells you what happened; it shows the connections between data and gives you hints about what you need to do next.

Not Limited to That
Customer stories

Take a look at real success stories.

Discover Case Study
Connexease and Tatil Tur Collaboration

Connexease and Tatil Tur Collaboration

Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.

“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*

Erkan Tokaküçük

CEO, Tatil Tur

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Frequently Asked Questions

You can find answers to the most frequently asked questions about the Connexease reporting process here. Contact support for assistance.
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Connexease Reporting | Detailed Customer Communication Analytics