Privacy Policy
More than 180 organizations of varying sizes use the Connexease platform to better understand their interactions with customers.
This Privacy Policy (“Policy”) describes how we collect, protect, and use personal information you may provide on the connexease.com website (“Site” or “Service”) and its related products and services (collectively, “Services”). It also describes the options available to you regarding the use of your personal information and how you can access and update them. This Policy constitutes a legally binding agreement between you (“User,” “You”) and the operator of this website (“Operator,” “We”). By accessing and using the Site and Services, you represent that you have read, understood, and agree to be bound by the terms of this agreement. This Policy does not apply to the practices of companies we do not own or control, or individuals we do not employ or manage.
Automatic Information Collection
When you access the Site, our servers automatically record information sent by your browser. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, the web page you visited before accessing the website and services, the pages of the website and services you visited, the time spent on those pages, the information you searched for on the website, access times and dates, and other statistics.
Information collected automatically is used solely to detect potential misuse and to generate statistical information regarding website and service usage and traffic. This statistical information is not compiled in a way that could reveal the identity of any system user.
Collection of Personal Information
You can access and use the website and services without disclosing your identity or providing any information that could identify you as an individual. However, if you wish to use certain website features, you may be asked to provide some of your personal information (such as your name and email address). We receive and store all information you voluntarily provide when filling out electronic forms on the website. Where necessary, this information may include:
Personal information such as name, country of residence, etc.
Contact information such as email address, physical address, etc.
Account information such as username, unique user ID, password, etc.
You may choose not to provide us with your personal information, but in this case you may not be able to use some features of the site. Users who are unsure about the necessary information can contact us.
Use and Processing of Collected Information
We need to collect and use certain personal information to provide you with the site and services or to fulfill our legal obligations. If you do not provide the information we request, we may not be able to provide you with the products or services you have requested. We obtain some of the information we collect directly from you through the site and services. However, we may also collect personal information about you from other sources. Any information we collect from you may be used for the following purposes:
Creating and managing user accounts
Sending administrative information
Answering questions and providing support
Collecting user feedback
Improving user experience
Managing sweepstakes and contests
Enforcing terms, conditions, and policies
Protecting against abuse and malicious users
Responding to legal claims and preventing damages
Operating and managing the website and services
The processing of your personal information depends on how you interact with the website and services, your geographic location, and whether any of the following apply to you: (a) You have given your consent for one or more of the stated purposes; however, this does not apply when the processing of personal information is subject to the California Consumer Privacy Act or the European General Data Protection Regulation; (b) Providing the information is necessary to fulfill a contract and/or pre-contractual obligation with you; (c) Processing is necessary to comply with a statutory obligation to which you are subject. (d) If the processing is carried out in the public interest or in the exercise of an official authority granted to us; (v) If the processing is necessary for our or a third party's legitimate interests.
Please note that under certain laws, we may be permitted to process information without consent or reliance on any of the other legal grounds listed below, until such processing is objected to (or withdrawn). In each case, please specify the particular legal basis for the processing and, in particular, the relevant legislation.