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Active Unique Customer
Extra AUC $0.032
Licence
Extra Licence $29
Message
Registered phone number
Extra Telephone Number $99
Available Channels
Feedback Conversion
Extra Feedback Conversation $0.1
Included Service Level
SERVICE LEVEL
Support Hours
Case/Response Time
Account Manager
Support Channel
BASIC
$ 299 /monthly
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Active Unique Customer
Extra AUC $0.032
2,000 Licence
Extra Licence $29
5 Message
Unlimited Registered phone number
Extra Telephone Number $99
1 Available Channels
All Feedback Conversion
Extra Feedback Conversation $0.1
100 Included Service Level
Basic EXTRAS
Support Hours
Weekdays
9 AM - 5 PM
9 AM - 5 PM
Case/Response Time
Low level issues
<8 business hours
<8 business hours
High level issues
<4 business hours
<4 business hours
Production System
down <1 hour
down <1 hour
Account Manager
Shared
Support Channel
Email
Active Unique Center
Extra AUC $0.032
10,000 Licence
Extra Licence $29
20 Message
Unlimited Registered phone number
Extra Telephone Number $99
1 Available Channels
All Feedback Conversion
Extra Feedback Conversation $0.1
500 Included Service Level
Standard EXTRAS
Support Hours
Weekdays
9 AM - 5 PM
9 AM - 5 PM
Case/Response Time
Low level issues
<4 business hours
<4 business hours
High level issues
<2 business hours
<2 business hours
Production System
down <1 hour
down <1 hour
Account Manager
Shared
Support Channel
Email-Chat
Active Unique Center
Extra AUC $0.032
40,000 Licence
Extra Licence $29
Unlimited Message
Unlimited Registered phone number
Extra Telephone Number $99
1 Available Channels
All Feedback Conversion
Extra Feedback Conversation $0.1
1,000 Included Service Level
Enterprise EXTRAS
Support Hours
Weekdays
9 AM - 5 PM
9 AM - 5 PM
Case/Response Time
Low level issues
<2 business hours
<2 business hours
High level issues
<1 business hours
<1 business hours
Production System
down <1 hour
down <1 hour
Account Manager
Dedicated
Support Channel
Email-Chat-Phone
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